Sneaker-lab FAQ

 

General Information

 

Q. What is Sneaker-lab?

A. Sneaker-lab is a small group of passionate designers, technologists and sneaker freaks who are always looking for new ways to make shoes more personal and meaningful. We specialize in bringing new technologies to life in the sneaker market, leveraging our 50+ years of experience in footwear, fashion and technology.


Q. What is Sneaker-lab’s relationship with Nike?

A. We’re partnering with Nike to offer interested creators access to customizable versions of their top-selling shoes.


Q. How do I become a Sneaker-lab designer?

A. We welcome anyone with an interest in sneakers and a great story to tell to join the Sneaker-lab family. Our next round is coming soon, and we’re taking applications right now. Sign up here.


Q. What are the criteria for becoming a Sneaker-lab designer?

A. We’re not just looking for designers - we’re looking for people with something to say. Successful Sneaker-lab collections have been inspired by art, music, nature and social causes. What will your collection say? If you’re not sure whether Sneaker-lab is right for you, our credo might help:

Some of us see what "is" and imagine what could be.
We see white and wonder in color.
We see the same and want to make it different.
We see it right-side-up and turn it upside-down.
We tinker. We alter. We chop, screw, and cut.
Here is where we worship the work in progress.
It's an exercise in imperfection.
An ever-growing experiment.
Welcome to the Lab.


Q. Can I take part in Sneaker-lab if I’m not in the USA?

A. Currently, Sneaker-lab can only ship products within the US. In the future, we’ll be expanding globally, so if you’re interested it’s worth signing up so we can let you know when you are able to take part.


Q. Can I donate all or part of my proceeds to charity?

A. Yes, you can. We’ll still send the check to you, but what you do with the money is up to you.


Shipping And Returns

 
Q. Where can I ship my order?

A. Orders can be shipped within the continental US, Alaska, Hawaii. Sorry, no international shipping at this time.

Q. Returns or Exchanges

A. If you are not happy with your order, please contact Consumer Services (help@sneaker-lab.com) to arrange a return/exchange.

Q. Can you ship to APO/FPO or PO addresses?

A. No, unfortunately Sneaker-lab cannot ship to military addresses or PO boxes. Sorry.
 
Q. When exactly will I receive my order?

A. Deliver times vary by model, but orders typically arrive in 3-6 weeks.
 
Q. Can I request faster shipping?

A. No, expedited shipping options aren't available for Sneaker-lab orders.
 
Q. How can I cancel my order?

A. Please email (help@sneaker-lab.com) us to cancel your order for whatever reason.
 
Q. Why did my shipment arrive from Nike and not Sneaker-lab?

A. Sneaker-lab works closely with Nike, shipping each order directly to you from their factory to ensure the quickest delivery.
 
Q. Wow, do I really get free shipping?

A. Yes, that’s right!
 
Q. Can I check order status or track shipping?

A. You can check your order status anytime after it's placed by emailing Consumer Services (help@sneaker-lab.com).
 
Q. Can I change the shipping address on my order?

A. The shipping address cannot be changed after an order is placed. 


Miscellaneous


Q. What is the Sneaker-lab privacy policy?

A. Our privacy policy can be found here.

Q. What are the Sneaker-lab terms and conditions?

A. Our terms and conditions can be found here


For all other inquiries contact: info@sneaker-lab.com